Arts Emergency

Privacy Policy

This privacy policy applies to information we collect about people who contact Arts Emergency about our services or use the website and any related sites we own.

Arts Emergency has supplied the information on this website for individuals and organisations seeking to find out more about the issues affecting children and young people, the work of Arts Emergency and how to get involved.

Data Controller
The Arts Emergency Service, Unit W3, 8 Woodberry Down, London, N4 2TG, a company registered by guarantee (number 07655709) and registered charity (number 1152377) is the data controller.

This means that Arts Emergency is responsible for storing and using the information our supporters and the people who are involved with our projects give us in a safe and legal way.

We comply with the requirements of the Data Protection Act 1998 and, with effect from 25th May 2018, with the General Data Protection Regulation.

Personal information

We collect information in the following ways:

Information you give us: This may include your name, contact details and information about your education and employment (so that you can use our services as a young person or volunteer/mentor). We monitor the diversity of the people who work with us so we are sure that we are reaching the right people and so we may also ask you to give us sensitive personal data (for example, whether you have a disability).

We will collect this information when you contact Arts Emergency, register on our websites, make a donation to us or register to receive e-newsletters.

Information in the public domain: This may include information from publicly available sources such as Companies House, the Electoral Register and the media.

When we collect this personal information we will say if we will use it to contact you in the future about Arts Emergency’s work. If you do not want this to happen you will be able to choose not to receive those types of communications by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us at or at Unit 3, 8 Woodberry Down, London, N4 2TG

Use of cookies
A cookie is a small text file on your internet browser and hard drive that uniquely identifies your browser. When you visit our website with cookies enabled in your browser, standard internet log information will be collected about your interaction with the website. We collect this information to help us understand how people use the website and how we can improve their experience. We do not use cookies to collect or store users’ personal information.

What do we do with your personal information?
We only use your information for the reasons you gave it to us, and we are required by law to make sure it is kept securely. We use established security technologies and have internal procedures in place to help protect your personal information from attempts to access, steal, use or share it.

If you subscribe to receive e-newsletters, we will use your email address to send you information about our projects, important issues and changes to the website.

If you sign up to be a member of our network we will use the information provided so that you can participate in our projects, so we can contact you with other ways you can get involved, and to keep you up to date with the work we are doing.

If you have requested information to be sent to you, we will only use the contact details you provide to send you that type of information in the future. Each communication you receive will give you details of how to stop receiving information from Arts Emergency.

If you are a donor or member, we may gather information about you from publicly available sources to help us to understand more about you as an individual and your ability to support the Charity. We may also carry out wealth screening, a process which uses trusted third-party partners to automate some of this work. We may use information gathered from public sources alongside the information you provide to undertake analysis of who might support the Charity and to understand the preferences of our supporters about events, communication and services. Please click here if you wish to read about this in more detail.

Third Parties
Personal information will not be passed on to other companies for marketing reasons.

We may make some of the individual pieces of information you give us anonymous – for example, the city you live in or the subjects you studied – and share that anonymous data with research partners, so that we can be part of research projects which help us in our campaigns, but nothing that identifies you personally will be shared with another company.

The only exceptions to this are when:

  • we are legally required to share information (for example, to prevent fraud)
  • when it is necessary so that we can keep our side of an agreement with you (for example, when we give contact details for a young person to one of our DBS checked and trained mentors)
  • when we need to protect our rights, property, or the safety of the people we work with (for example, if we were reporting an incident to our insurance company).

Sending information outside the European Economic Area (EEA)
Most of our data storage and processing occurs within the EEA. We work with a limited number of trusted services which operate outside the EEA, which means your data may be transferred, processed and stored outside of the EEA. This will only happen when appropriate safeguards have been put in place to protect your data and your rights, such as the EU-U.S. Privacy Shield.

How long we will keep your personal information
We will keep your information while you are participating in our projects, or until a review of our records shows that you have not been involved with us for two years, or until you ask us to delete it.

Keeping your information up-to-date
If at anytime you would like:

  • To see the information we have about you
  • To make changes to that information, or to the way that we communicate with you
  • To ask us to delete the information we have about you

please write to us at or at Arts Emergency, Unit 3, 8 Woodberry Down, London, N4 2TG.

If you have a complaint about how we have used your personal information, please email us.
If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO)

Changes to this privacy policy
We may make changes to this policy from time to time. We will state clearly on our website any substantial changes to the way in which we use your personal information and any such amendments will be agreed at board level.